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= '''TERRA CLOUD Center''' =
 
= '''TERRA CLOUD Center''' =
 
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To register as a reseller in the TERRA CLOUD Center, follow the link provided here: <br>
We have prepared a video for you for this purpose. You can download and watch the video on the following link: <br>
 
https://drive.terracloud.de/getlink/fiHf1CgkksgXh6W1JWmXWk8T/01_Registrierung_TERRA%20CLOUD%20Center.mp4
 
<br>
 
 
 
To register as a reseller in the TERRA CLOUD Center, follow the address provided here: <br>
 
 
<br>
 
<br>
 
https://www.terracloud.de <br>
 
https://www.terracloud.de <br>
 
<br>
 
<br>
The TERRA CLOUD Center should already be selected here in the drop-down menu.<br>
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The TERRA CLOUD Centre should already be selected in the drop-down menu.<br>
To register for the first time click on the button "New here? Register now!". <br>
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To register for the first time, click on the button "New here? Register now! <br>
 
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[[Datei:Startseite EN.png|border|1400px]]<br>
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[[Datei:Startseite.png|border|1400px|Startseite terracloud.de]]<br>
 
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<br />
== First steps in Cloud Center ==
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== First steps in the Cloud Center ==
 
=== Create reseller account ===
 
=== Create reseller account ===
If you do not have a reseller account with Wortmann AG yet, you can find [https://www.wortmann.de/content/files/Content/externe_dokumente_ablage/Autorisierungsformular_Neukunde_Weboptimiert_Neu.pdf here] a form, which you please fill out and send to Neukunde@Wortmann.de. <br>        
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If you do not yet have a reseller account with Wortmann AG, you will find a form at [ https://www.wortmann.de/content/files/Content/externe_dokumente_ablage/Autorisierungsformular_Neukunde_Weboptimiert_Neu.pdf here ], which you must fill out and send to Neukunde@Wortmann.de.If you do not yet have a reseller account with Wortmann AG, you will find a form at [ https://www.wortmann.de/content/files/Content/externe_dokumente_ablage/Autorisierungsformular_Neukunde_Weboptimiert_Neu.pdf here ], which you must fill out and send to Neukunde@Wortmann.de.<br>  
There you will be assigned a customer number, with which you can then proceed.<br>
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You will then be assigned a customer number, which you can then use to proceed.<br>
 
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<br />
 
==== Username and password ====
 
==== Username and password ====
Here please enter the e-mail address you want to use later as administrator. This will log you into the TERRA CLOUD Center.<br>
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Please enter the e-mail address that you want to use later as an administrator. This will be used to log in to the TERRA CLOUD Center.<br>
 
Among other things, a confirmation email will be sent to this address. The password must consist of at least 8 characters. <br>
 
Among other things, a confirmation email will be sent to this address. The password must consist of at least 8 characters. <br>
 
Upper and lower case letters and numbers must be used.<br>
 
Upper and lower case letters and numbers must be used.<br>
In addition, at least one special character is necessary (Attention: Not all characters are recognized; Recommendation: ! $).<br>
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In addition, at least one special character is required (note: not all characters are recognised; recommendation: ! $).<br>
 
<br />
 
<br />
 
==== Contact information ====
 
==== Contact information ====
Here you enter the standard information about yourself and your company. It is important to pay attention to the correct spelling of, for example, the federal state. <br>
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Here you enter the basic information about yourself and your company. It is important to pay attention to the correct spelling of, for example, the federal state.<br>
This information is necessary because there is a match between your information and the information we have on file. <br>
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This information is necessary as there is a cross-check between your details and the information we have on record.<br>
 
<br>
 
<br>
[[Datei:Konto erstellen EN.png|border]]<br>
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[[Datei:Konto erstellen.png|border|Registration im Cloud Center]]<br>
 
<br />
 
<br />
==== Register as a dealer ====  
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==== Register as a reseller ====  
In the "Wortmann AG customer number" field, please enter the customer number that is assigned to you at Wortmann AG.<br>  
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In the field "Wortmann AG customer number", please enter the customer number assigned to you by Wortmann AG.<br>
If you have entered this number, the input field "Bank details" disappears. <br>
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Once you have entered this number, the "Bank details" input field then disappears.<br>
 
==== Create account ====  
 
==== Create account ====  
Before you complete the registration and click on the "Create Account" button, you still need to read and accept the Terms and Conditions.<br>  
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Before you complete the registration and click on the "Create account" button, you must read and accept the General Terms and Conditions.<br>  
The same applies to the privacy policy. After completing the registration, a window will appear to confirm your successful registration.<br>.
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The same applies to the data protection guidelines. After completing the registration, a window will appear confirming that your registration was successful.<br>  
In addition, you will receive a mail in which you must confirm the registration. If this window does not appear or you do not receive the email, it may be that one or more details are incorrect.<br>.
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You will also receive an e-mail in which you must confirm your registration. If this window does not appear or you do not receive the e-mail, it is possible that one or more of the details are missing.<br>  
Then please check your information again. If you still receive error messages, please contact us at [mailto:csp@wortmann.de csp@wortmann.de].<br>
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In this case, please check your entries again. If you still receive error messages, please contact us at [mailto:csp@wortmann.de csp@wortmann.de].<br>
 
<br />
 
<br />
  
== Home page TERRA CLOUD Center 2.0 ==
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== Home page TERRA CLOUD Center ==
We have prepared a video for you for this purpose. You can download and watch the video on the following link: <br>
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https://drive.terracloud.de/getlink/fiQcfyfpRXdgAXkwaroV3rY7/02_Anmeldung%20und%20Aufbau%20TERRA%20CLOUD%20Center.mp4
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On the Welcome page you will get an overview of current information, updates & maintenance, special promotions as well as price lists, instructions & who to contact.<br>
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In the menu strip on the left-hand side, you will find all the functionalities that the Terra Cloud Center has to offer.<br>
 
<br>
 
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[[Datei:dashboard.png|border|1400px|Dashboard TERRA CLOUD CENTER]]<br>
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The home page gives you an overview of current information, updates & maintenance, special promotions, as well as price lists, instructions & your contacts.<br>
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== Onboarding to the Technical Centre ==
In the menu bar on the left edge you will find all the functions that the Terra Cloud Center has to offer.<br>
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The Technical Center is a 100% in-house development of WORTMANN AG. Here we provide options for managing virtual environments, backups and your end customers.<br>  
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To be able to book Microsoft 365 products, you also need access to our Technical Centre.<br>  
 
<br>
 
<br>
[[Datei:Dashboard EN.png|border|1400px|Dashboard TERRA CLOUD CENTER]]<br>
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=== Gain access to the Technical Centre ===
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After successful registration as a reseller in the TERRA CLOUD Center, you will also receive access to the TERRA Technical Center within a few minutes.<br>
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If you are unable to access the TERRA Technical Center within 60 minutes, please contact us by e-mail at the following address, stating your WORTMANN AG customer number:<br>
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* support@terracloud.de<br>
 
<br />
 
<br />
  
== Entering the MPN ID and Azure Tenant ID ==
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=== Create partner employees ===
We have prepared a video for you for this purpose. You can download and watch the video on the following link: <br>
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The user administration is available in the TERRA Technical Center. Here you can create new user accounts for your employees.<br>
https://drive.terracloud.de/getlink/fiA5mB9qCXk3M4X4zu2dzh9g/04_Endkunde_Microsoft_CSP.mp4
 
 
<br>
 
<br>
 
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To do so, select 'Data' and 'User role' and set the value to Reseller employee.<br>
Important: This step is only relevant for the purchase of CSP licenses!!<br>
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<br>
To enter your MPN ID, first go to the Terra Cloud Center and click on the gear (Settings) in the bottom left corner.<br>  
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Via the option 'User rights portal' you can define different permissions for the respective Reseller employee.<br>
Next, go to the item "My additional services" -> "Microsoft MPN ID + MPA".<br>
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The following permissions are required for Microsoft CSP operations:<br>
After you have entered your MPN ID, click on the disk at the bottom of the tile to save it.<br>.
 
<br>
 
[[Datei:MPN nicht vorhanden EN.png|border]]<br>
 
 
<br>
 
<br>
If you are already a Microsoft Indirect Channel Partner please follow this [https://wiki.terracloud.de/index.php/Cloud_Center#Szenario_A:_Ich_bin_bereits_Microsoft_Indirekter_Vertriebspartner Scenario A].<br>
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* General access
If you get the error message "Already registered." follow this [https://wiki.terracloud.de/index.php/Cloud_Center#Szenario_B:_Ich_verf.C3.BCge_bereits_.C3.BCber_eine_Microsoft_Partner_Network_ID_.28MPN.29 Scenario B].<br>
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* Dashboard<br>
If you do not have an MPN ID yet follow this link: https://partner.microsoft.com/de-de <br>
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* Customer management<br>
For more information, please also refer to the [https://wiki.terracloud.de/index.php/Cloud_Center#Szenario_C:_Ich_habe_noch_keine_Microsoft_Partner_Network_ID_.28MPN.29 Scenario C].<br>
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* CSP<br>
<br>
 
In addition to this, you also need to deposit your Azure Tenant ID with us in the Cloud Center. <br>
 
Under the settings (gear at the bottom right) -> My additional service settings -> Microsoft Indirect Reseller -> you will find a short guide.<br>.
 
You can find your Azure Tenat ID in your Partner Center. To do this, log in with your Global Admin account. <br>  
 
Then navigate to the top right on the cogwheel -> Partner settings. Once the page has loaded, on the right side should be the item Clients or <br>.
 
Tenants will appear, in this item is your Azure Tenant ID / Microsoft Tenant ID (a long cryptic number).<br>  
 
Please copy this into the Terra Cloud Center, enter your MPN ID if necessary and save the mask.
 
 
<br />
 
<br />
  
== Create the end customer in TERRA CLOUD Center ==
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=== Microsoft Partner Network ID and Microsoft Partner Agreement ===
We have prepared a video for you for this purpose. You can download and watch the video on the following link: <br>
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In order to be able to make Microsoft CSP purchases, partners have to register as indirect resellers with Microsoft and enter the respective information in our TERRA Technical Center.<br>
https://drive.terracloud.de/getlink/fiA5mB9qCXk3M4X4zu2dzh9g/04_Endkunde_Microsoft_CSP.mp4
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The following information is required:<br>
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<br>
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* Microsoft Partner Network ID<br>
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* Microsoft ID<br>
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<br>
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To enter this information, please select the item 'Reseller administration' in the TERRA Technical Center. Then click on 'Edit' under 'CSP'.<br>
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You will then see the corresponding fields where you can enter the necessary information.<br>
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If any of the details change, you can unlock the input fields by clicking on 'Edit'. Afterwards, please send information to [mailto:csp@wortmann.de csp@wortmann.de] with your customer number.<br>
 
<br>
 
<br>
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The following links will provide you with information on the exact procedures and possible scenarios:<br>
 +
* [[Microsoft_New_Commerce#Szenario_A:_Ich_bin_bereits_Microsoft_Indirekter_Vertriebspartner|Szenario A: Ich bin bereits Microsoft Indirekter Vertriebspartner]]<br>
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* [[Microsoft_New_Commerce#Szenario_B:_Ich_verf.C3.BCge_bereits_.C3.BCber_eine_Microsoft_Partner_Network_ID_.28MPN.29|Szenario B: Ich verfüge bereits über eine Microsoft Partner Network ID (MPN)]]<br>
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* [[Microsoft_New_Commerce#Szenario_C:_Ich_habe_noch_keine_Microsoft_Partner_Network_ID_.28MPN.29|Szenario C: Ich habe noch keine Microsoft Partner Network ID (MPN)]]<br>
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<br />
  
In order to book services for the customer via the Cloud Center, the customer must be created with all customer details. This includes the company name, the address and an email address.<br>
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== Creating a customer in the TERRA Cloud Center==
Here it may be useful to enter a mail address to which you have access as a partner.<br>  
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End customers are always created in the TERRA CLOUD Center (www.terracloud.de).<br>
The customer management can be found on the left side of the screen under the factory icon. By clicking on the plus symbol you can create the customer. <br>  
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To do so, please click on the factory symbol on the left-hand side of the welcome page after logging in.<br>
At this time, Microsoft products cannot yet be booked.<br>  
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Here you will find the customer administration and, subsequently, all the end customers you have created.<br>
 
<br>
 
<br>
[[Datei:Endkunden anlegen EN.png|border]]<br>
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To create a new end customer, please click on the '+' symbol. Afterwards, another window opens in which you have to enter the following information of the end customer:<br>
<br />
 
=== Entering the Azure domain prefix ===
 
Important: The following steps are only relevant for CSP orders!<br>
 
There are two options here; <br>
 
*Possibility 1 end customer is already using Microsoft 365<br>.
 
*Possibility 2 End customer does not use Microsoft 365 yet<br>.
 
<br>
 
The Microsoft Azure domain prefix serves as the username in the Microsoft 365 Admin Center, where the booked Microsoft 365 licenses are managed.<br>.
 
First select the customer in the customer management and go to "Settings for additional services". There you proceed according to one of the following ways:<br>
 
<br />
 
==== Customer has used Microsoft 365 before ====
 
In this case, a Microsoft 365 admin center should already exist and the customer should therefore also have an onmicrosoft domain. <br>
 
So check the box "Use Microsoft domain". You now have the option to enter the existing domain.<br>
 
Important here: It is not mandatory to enter the onmicrosoft domain, but always the domain that is marked as default in the Microsoft 365 Admin Center under Setup -> Domains.<br>.
 
An e-mail with the confirmation link is then sent to the e-mail address stored in the Cloud Center by the end customer, via which the transfer of the delegated administration to Wortmann AG must be confirmed.<br>
 
To do this, simply log in via the link with the global administrator credentials for the Admin Center and confirm the invitation there via "Authorize CSP".<br>
 
 
<br>
 
<br>
[[Datei:Domäne vorhanden EN.png|border|Domäne vorhanden]] <br>
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* Company name<br>
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* Adress<br>
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* Postal Code<br>
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* City<br>
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* Country<br>
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* State<br>
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* First name<br>
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* Last name<br>
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* E-Mail<br>
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* Telephone number<br>
 
<br>
 
<br>
After that, all you would need to do is click on "Verify Assignment" in our Cloud Center, this will verify that the domain entered is correct.<br>.
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This information is mandatory, but can be adjusted at any time afterwards.<br>
You will find the item where you entered the domain before. If the domain is not the right one, please try the other domains stored in the Admin Center first.
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With the installation of the end customer in the TERRA CLOUD Centre, the process is completed at this point.<br>
If you still experience an error, please do not hesitate to contact us.<br>
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The end customer is automatically synchronised into the TERRA Technical Centre within a time window of a few minutes.<br>
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This is where the final one-time process of creating/connecting a Microsoft 365 account takes place.<br>
 
<br />
 
<br />
  
==== Customer has not yet used Microsoft 365 ====
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== Microsoft account ==
If the customer does not already have an Azure domain prefix, simply leave the "Use Microsoft domain" checkbox blank.<br>
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Microsoft CSP products are managed in the respective Microsoft 365 Admin Center after they have been booked. For this purpose, a Microsoft 365 account must be created uniquely for each end customer.<br>
In the field below you can now enter a desired prefix, for example the company name lower case and written together. Spaces or special characters are not allowed.<br>  
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In addition, Microsoft provides further information on the scope of products and services. These are summarised in the so-called Microsoft Customer Agreement<br>
The domain must always be globally unique; if the field lights up red, the prefix entered has already been assigned.<br>
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This must also be accepted only once before booking Microsoft CSP products.<br>
Then you may need to expand your information (zip code, company additions, etc.).<br>
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<br />
<br>
 
When you submit your input, it takes a short moment for the Admin Center to be created. Sometimes it may be necessary to submit the input twice. <br>
 
Only when the mask disappears the sending has worked.<br>
 
If you then go to the settings for additional services again, you will find the login data for the Microsoft 365 Admin Center, which you can log into via portal.office.com. <br>
 
<br>
 
[[Datei:Kundendetails EN.png|border]]<br>
 
<br>
 
  
=== Accepting the Microsoft Customer Agreement ===
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=== Create / link a Microsoft 365 account ===
Before you can book licenses for the customer, only one step is missing. <br>
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For the booking and deployment of Microsoft CSP products, a Microsoft 365 account must be created for each end customer or an existing account must be linked.<br>
Since 31.01.2020, the Microsoft Customer Agreement (MCA) must be confirmed by each end customer in order to be able to book and use Microsoft 365 services.<br>  
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Without this step, no reservations can be made. This step takes place in the TERRA Technical Center. Please click on the item 'Customer administration'.<br>
<br>
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All end customers that have been created in the TERRA CLOUD Center are displayed here. Next, select the corresponding end customer and then click on 'Service settings'.<br>
To do this, first select the "Settings" item (the cogwheel at the bottom left) and there "My additional service settings".<br>
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You will see the item 'CSP' there. Please click on the option 'Edit'. Here you have two choices, which are explained in more detail in the following paragraphs.<br>
Here you will find the item "Microsoft Customer Agreement".<br>  
 
After clicking on this item, all the customers you have created will be listed, those for which the MCA has not yet been confirmed are marked in red.<br>
 
<br>
 
Here you select the customer for which the confirmation is required. <br>  
 
You now have the choice to "send" the MCA, thereby a link is sent to the customer's stored mail address, through which he can make this confirmation himself, alternatively, the MCA "manually to confirm". <br>
 
In that case, the customer would be immediately switched green.<br>
 
<br>
 
[[Datei:Mca EN.png|border]]<br>
 
 
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<br />
 
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==== Create a new Microsoft 365 account ====
=== Microsoft Admin Center logins ===
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If your end user has never used Microsoft 365 before, you can create a new Microsoft 365 account in the TERRA Technical Center.<br>
After successful license booking via the Terra Cloud Center, you can assign and further manage the licenses in the Admin Center, for this you need to log in to the Admin Center. <br>  
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To do this, please select the option 'Create new Microsoft Tenant'. Then type in the desired prefix. Our system will then create the new login details.<br>
You can reach this via [http://portal.office.com/ http://portal.office.com/]<br>
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<br>
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Example:<br>
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The end customer is called Müller GmbH and has never used Microsoft 365. To create a Microsoft 365 account, simply write the company name in the input field and check the availability.<br>
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If the prefix already exists, you will receive a notification. Then adjust the prefix accordingly. Click on 'Save' and our system will create the following login:<br>
 
<br>
 
<br>
We have prepared a video for you. You can download and watch this video at the following link:<br>
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admin@muellergmbh.onmicrosoft.com<br>
https://drive.terracloud.de/getlink/fiQq6Sw3yCZCRjBnz2ptGFMF/06_Admin%20Center_Endkunde%20anlegen.mp4
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xxxyyzzz (Initial password)<br>
 
<br>
 
<br>
 
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With this login details you can log in to the newly created Microsoft 365 Admin Center of the end customer via '''portal.office.com'''.<br>
As a reminder, the login data can be found in your customer under the tab "Settings for additional services".<br>
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<br />
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==== Linking an existing Microsoft 365 account ====
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If your end customer already uses Microsoft 365 products, you can link the existing account with our system.<br>
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The settings and users in the respective Microsoft 365 Centre remain unaffected. Only an additional reference path is added to the existing system.<br>
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To start the process, please select 'Link existing tenant' under 'Service settings' in the TERRA Technical Center.<br>
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In the text box, please enter the default domain stored for the end customer in the Microsoft 365 Admin Center. This is not necessarily the onmicrosoft.com domain.<br>
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You can see which domain is the correct one in the Microsoft 365 Admin Center of the end customer under the item 'Settings' and 'Domains'. There you will find a domain with the note (default).<br>
 
<br>
 
<br>
[[Datei:Domäne engelegt EN.png|border]]<br>
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Once you have entered the appropriate default domain in the TERRA Technical Center, click on 'Save'. Our system will then send an e-mail to the e-mail address entered under the end customer's account.<br>
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The email contains a link that must be confirmed once with the admin login data for the end customer's respective Microsoft 365 Admin Center.<br>
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We recommend opening this link using InPrivate/Incognito browsers only.<br>
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After the successful confirmation of the link, you as a partner and we as WORTMANN AG are listed in the settings and partner relationships in the Microsoft 365 Admin Center of the end customer.<br>
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To complete the process, please click on the item 'Check assignment' in the TERRA Technical Center. If you receive an error message,<br>
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adjust the registered domain accordingly or check whether you as a partner and we as WORTMANN AG are registered in the Microsoft 365 Admin Center of the end customer.<br>
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If the existing Microsoft 365 Admin Center cannot be linked, please contact csp@wortmann.de with your WORTMANN AG customer number.<br>
 
<br />
 
<br />
  
== Create offer ==
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== Booking Microsoft CSP licences ==
To create a quote click on the tile in the top left corner and then click Quotes. <br>
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Microsoft CSP products continue to be booked in the TERRA CLOUD Center [http://www.terracloud.de (www.terracloud.de)]. You can see all the products that can be purchased via the product selection.<br>
Under the item "New offer" enter the offer name and select the end customer.<br>.
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In the shopping cart, you configure the selected item and make the final booking. An adjustment of the completed orders is also possible in the TERRA CLOUD Center for the end customer in question.<br>
If you want to create a quote for an end customer that is not yet created in the Cloud Center, select your own company. <br>
 
However, a doena must be linked here.<br>
 
<br>
 
[[Datei:Angebot erstellen EN.png|border]]<br>
 
 
<br />
 
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== Place order ==
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=== Product selection ===
We have prepared a video for you for this purpose. You can download and watch the video on the following link: <br>
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In the TERRA CLOUD Center you will find the available products in our 'Marketplace'. This can be opened by clicking on 'Marketplace' in the left hand side after logging in to the TERRA CLOUD Center.<br>
https://drive.terracloud.de/getlink/fi3WePBTfSFHUw6EGi4w3RvP/05_Buchung_M365_CSP.mp4
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A window with the product overview will then open.<br>
<br>
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The Microsoft CSP products can be found in the category 'Microsoft Products'.<br>
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In the category 'Microsoft CSP New Commerce' you will find the available options divided into main products and addons.<br>
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<br />
  
To trigger an order, first select the "Orders" item (the shopping cart) in the left column.<br>
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=== Subscription periods & payment methods ===
Here you then select the appropriate category e.g. "Microsoft Global CSP". <br>
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In the CSP New Commerce model, you can choose between different subscription periods and different payment methods. The following options are available:<br>
The usual Microsoft 365 products can then be found under "Microsoft CSP". Alternatively, education licenses for educational institutions and non-profit licenses for non-profit organizations are available. <br>
 
Select the product you need there. <br>
 
With a click on the product opens a view on which you can view more information about the product. <br>
 
Here you can also now "add to cart and configure" the product by clicking on the appropriate button.<br>.
 
Initially only the monthly price is displayed, in the shopping cart you can then switch to annual payment.<br>
 
 
<br>
 
<br>
[[Datei:Produkt microsoft CSP 2019.png|1400px|border|CSP 2019]]<br>
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Monthly subscription with monthly payment<br>
[[Datei:Produkt O365 Premium.png|1400px|border|O365 Premium, aus Datenschutzgründen wurden die Informationen zensiert]]<br>
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* Here you have the most flexibility and can increase, reduce and cancel the amount from month to month<br>
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* A reduction or cancellation is not possible after leaving the 7-day time window. A new 7-day processing window will only open on the respective renewal date of the subscription.<br>
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* There is no price protection<br>
 
<br>
 
<br>
As soon as you have added the product to the shopping cart, the configuration mask opens automatically where you can adjust the number of licenses and addons.<br>
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Annual subscription with monthly payment<br>
After that, do not forget to save this configuration via the diskette at the bottom of the screen.<br>
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* When you book this option, you pay the same monthly price for a fixed period of one year.<br>
Following select the appropriate end customer and then enter an order name e.g. your contract number with the end customer.<br>.
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* Extensions to the quantity are possible at any time and will be invoiced monthly from the time of addition.<br>
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* A reduction or cancellation is not possible after leaving the 7-day time window. A new 7-day processing window will only open on the respective renewal date of the annual subscription.<br>
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* There is a price protection of one year from booking<br>
 
<br>
 
<br>
[[Datei:Konfiguration.png|900px|border|Bestellung konfigurieren, aus Datenschutzgründen wurden die Informationen zensiert]]<br>
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Annual subscription with annual payment<br>
 +
* When booking this option, you pay a fixed price for the licence for one year in advance.<br>
 +
* Extensions to the quantity are possible at any time and will be invoiced pro rata to the remaining term.<br>
 +
* A reduction or cancellation is not possible after leaving the 7-day time window. A new 7-day processing window will only open on the respective renewal date of the annual subscription.<br>
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* There is a price protection of one year from booking<br>
 
<br />
 
<br />
  
== More information ==
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=== Configuration of the order in the shopping cart ===
Are you missing a product in the Cloud Center, do you want to book an Azure Subscription, do you need more information about the products, do you have suggestions for improvement or something is unclear to you?<br>
+
After you have selected the product you want in the marketplace, add it to the shopping cart. Here you enter an order name, select the respective end customer and enter the desired quantity.<br>
Our CSP team will be happy to help you in all cases, just contact us via [mailto:csp@wortmann.de csp@wortmann.de] or the 05744 944 198<br>
+
By clicking on 'Order subject to payment', the order is finally placed and transmitted to the Microsoft system.<br>
 +
The booked products are available within a few minutes in the M365 Admin Center of the end customer.<br>
 
<br />
 
<br />
  
= '''CSP''' =
+
=== Access to booked licences ===
The business model of the future is the cloud! Virtual machines, hosted servers or simple backup are now part of the standard offering in the WORTMANN AG data center.<br>
+
The purchased products can be found in the individual Microsoft 365 Admin Center of your end customer.<br>
Through the Cloud Solution Provider model (CSP), you can now also quickly and flexibly obtain licenses on a monthly basis from the Microsoft 365 product range, among others.<br>
+
There you can find the keys (for perpetual bookings) or assign the licences to the respective users (for M365 bookings).<br>
In TERRA Cloud Center, you can automate and easily manage customers and provision licenses within minutes<br>.
+
To access the booked products, log in via portal.office.com with the admin login data of the respective end customer.<br>
 
<br>
 
<br>
General contact CSP<br>
+
==== Microsoft CSP products (M365, Exchange Online, Teams, etc.) ====
Email: [mailto:csp@wortmann.de csp@wortmann.de]<br>
+
Products from the Microsoft 365, Exchange Online or Teams category can be found in the Microsoft 365 Admin Center of your end customer via the following path:<br>
Phone: 05744 944-198<br>
+
<br>
 +
Billing --> Licences<br>
 +
<br>
 +
Here you can see a general overview of all booked and active products.<br>
 
<br />
 
<br />
=== Microsoft 365 ===
+
 
Microsoft offers a wide range of options with its Microsoft 365 licenses.<br>
+
==== Microsoft Perpetual products (Windows Server, Office Standard, etc.) ====
In addition to the familiar Office applications such as Word, Excel, PowerPoint and Access, the individual plans include various other features.<br>
+
Products from the Microsoft Perpetual category can be found in the Microsoft 365 Admin Center of your end customer via the following path:<br>
These include online services such as Exchange Online, Sharepoint Online, and Teams.<br>
+
<br>
When purchased through the CSP model, both monthly and annual Microsoft 365 licenses are available in our Marketplace!<br>
+
Billing --> Your products --> ''Please wait a few seconds until the Microsoft 365 Admin Center has completely loaded'' --> Software<br>
 +
<br>
 +
In the sub-item 'Software' you can access the purchased keys and download the installation software.<br>
 
<br />
 
<br />
=== Perpetual/ Perpetual Subscription ===
 
For this purpose we have prepared a few short videos. You can download and watch these videos at the following link.<br>
 
https://drive.terracloud.de/getlink/fiRRX7w6mrVphzAjztUU639v/01_MS_Perpetual_Produkt%C3%BCbersicht.mp4 <br>
 
https://drive.terracloud.de/getlink/fiEWPUdoMMNyj3tBtw5dZbab/02_MS_Perpetual_Bestellung.mp4 <br>
 
https://drive.terracloud.de/getlink/fi3Gmnuf2dEMgd33CKKJUYTm/03_MS_Perpetual_Admin%20Center.mp4.mp4 <br>
 
<br>
 
  
Until now, the classic licensing method has been volume licensing. Here, for example, Exchange or Windows servers including the associated access licenses were available.<br>
+
=== Adjustment of existing orders ===
With the new perpetual licenses, these products will also be bookable through the CSP model.<br>
+
Existing orders can be adjusted by you according to your needs. Extensions are possible at any time.<br>
Here, the old familiar terms of use from OLP licensing still apply:<br>
+
Reductions and cancellations only within the time windows set by Microsoft.<br>
One-time payment for unlimited right of use, alternatively with Perpetual Subscription with term over 1 or 3 years and no Software Assurance included. <br>
 
For more information, please contact our CSP team.<br>
 
 
<br />
 
<br />
  
=== Azure ===
+
==== Time window for adjustments ====
You can book and configure various virtual environments yourself via the Microsoft Azure Cloud.<br>
+
===== Subscription-Renewal =====
This includes virtual machines, backups or even chatbots. For more information on booking an Azure subscription, please contact our CSP team!<br>
+
There are different terms from the day of booking. In the case of a monthly subscription, the order is extended from month to month.<br>
 +
In the case of an annual subscription (regardless of the payment method), the booking is always extended from year to year. Expansions are possible at any time.<br>
 +
Cancellations and reductions only on the respective renewal date.<br>
 
<br />
 
<br />
=== Device as a Service (DaaS) ===
 
For this purpose we have prepared a few short videos. You can download and watch these videos at the following link.<br>
 
https://drive.terracloud.de/getlink/fi4CfCEvAaYtE1Xk6dAyD9uU/DaaSBundle.mp4<br>
 
https://drive.terracloud.de/getlink/fi51w1xh3p58hoe7pyk4DkrM/DaasErkl%C3%A4rung.mp4<br>
 
<br>
 
  
With our DaaS offering in the TERRA CLOUD Center, we as WORTMANN AG and our partners are taking a further step towards mobile and flexible working. <br>
+
===== 7-day time frame =====
The market in Germany has so far been characterized by one-off purchases and high investment costs. <br>
+
In addition to the renewal date, Microsoft opens a 7-day window in which reductions and cancellations can be made.<br>
However, with the availability of monthly licensing models such as Microsoft 365 products in the cloud solution provider model, the market has moved significantly in this direction. <br>
+
This 7-day time window always starts with the respective renewal date.<br>
Additional services and services are being used by more and more partners to create attractive total packages with Microsoft 365 products for end customers.<br>
+
If this time window is missed, reductions and cancellations can only be carried out again at the next possible time windows.<br>
With the TERRA DaaS offering now available in the TERRA CLOUD Center, we are adding a key item to the range of offerings for partners: hardware.<br>
 
 
<br />
 
<br />
  
=== Indirect sales partnership ===
+
 
To register as a Microsoft Indirect Sales Partner in the terra Cloud Center, please select the scenario that applies to you.<br>
+
== What is the New Commerce Experience (NCE) from Microsoft? ==
Subsequently, you must perform the general closing operations in the terra Cloud Center.<br>
+
Upcoming changes in the course of the New Commerce Experience from Microsoft
<br />
+
<br>
==== Scenario A: I am already a Microsoft Indirect Sales Partner ====
+
In order to understand the '''general changes, price adjustments and promos''', we will use this writing to explain the current CSP principle and then explain the innovations step by step.<br>
'''Step 1: Check if the Microsoft Partner Agreement is confirmed'''<br>
+
When you currently book an M365 product with us at the TERRA CLOUD Center, you have '''the option to choose between monthly or annual payment'''.<br>
Log in to the Microsoft Partner Center: https://partner.microsoft.com/de-de/dashboard/ <br>
+
Regardless of which payment method you choose, an annual subscription is always generated in the Microsoft system.<br>
After logging in, you should receive a prompt to confirm the MPA. To check if you have already done this, you can check under "Settings" > "Partner settings". <br>
+
This subscription has a '''fixed start and end date'''. Within this period, there is '''price protection for all additions or extensions'''. <br>
Under the "Trading Partner Profile" tab, it should be noted that you have signed the Microsoft Partner Agreement. <br>
+
With monthly payment, it is possible to flexibly adjust the '''quantity downwards''' at any time.<br>
 +
<br>
 +
With the '''New Commerce Model''' this will change.<br>
 
<br>
 
<br>
'''Step 2: Establish indirect sales partnership with WORTMANN AG'''<br>
+
There will still be '''an annual subscription with monthly or annual payment'''. Price protection will also be maintained for one year. However, it will then '''no longer be possible to reduce the quantity at any time.''' <br>
In order for us to create new customers for you as an Indirect Reseller with Microsoft and place orders for these customers, you must connect to us as an Indirect Provider. <br>
 
You can check this directly in the Microsoft Partner Center via the "Indirect Vendors" tab.<br>
 
If Wortmann AG is already displayed to you as an indirect provider, you can proceed with the finalization work in the TERRA Cloud Center. <br>
 
Otherwise, simply click on the following link, sign in with your Microsoft Partner Center login, and follow the further instructions:<br>
 
https://partnercenter.microsoft.com/commerce/indirectresellers/relationshiprequest/ac91b3f2-478b-4ea6-8c25-32c6ac42059a <br>
 
<br />
 
==== Scenario B: I already have a Microsoft Partner Network ID (MPN) ====
 
'''Step 1: 'Onboarding' to the new Microsoft Partner Center'''<br>
 
Please click on the following link:<br>
 
https://partnercenter.microsoft.com/pcv/register/joinnow/enrollmentwelcome/valueaddedreseller <br>
 
If you are already registered for the Microsoft Partner Center, you will receive the message: "Already registered. <br>
 
Navigate to Account Settings in the dashboard menu to begin setting up your account." Here you will follow the center's instructions.<br>
 
If you have not yet registered, please follow the steps then indicated in the Microsoft Partner Center.<br>
 
In any case, by completing these steps, you have then also accepted the Microsoft Partner Agreement (MPA).<br>
 
 
<br>
 
<br>
'''Step 2: Establish indirect sales partnership with WORTMANN AG'''<br>
+
From the start of the annual subscription, you always have '''7 days''' to adjust the quantity or cancel completely. <br>
In order for us as an Indirect Provider to create new customers for you with Microsoft and place orders for you as an Indirect Sales Partner, you must connect with us. <br>
+
'''After these 7 days, this is only possible again in the following year, when the annual subscription would be extended by another year.''' So here the usual flexibility is restricted.<br>
To perform this process, simply click on the following link, log in with your Microsoft Partner Center login and follow the further instructions: <br>
+
This brings us to an '''innovation in New Commerce: the monthly subscription'''. <br>
https://partnercenter.microsoft.com/commerce/indirectresellers/relationshiprequest/ac91b3f2-478b-4ea6-8c25-32c6ac42059a <br>
+
This subscription has only '''a term of one month and therefore also only a price protection of one month'''.<br>
<br />
+
In contrast to the annual subscription, it is possible here to adjust the '''quantity flexibly from month to month, even downwards''. <br>
==== Scenario C: I don't have a Microsoft Partner Network ID (MPN) yet ====
+
But again, this is not possible every day, but '''only at the respective 7 day time window''' in the extension period in the following month.<br>
'''Step 1: Register in the Microsoft Partner Network'''<br>
 
If you would like to register as a Microsoft Partner for the first time, please click on the following link:<br>.
 
https://partner.microsoft.com/de-de/dashboard/account/v3/enrollment/introduction/partnership?program=basicpartnernetwork <br>
 
By completing this process, you also directly accept the Microsoft Partner Agreement (MPA).<br>
 
 
<br>
 
<br>
'''Step 2: Establish indirect sales partnership with WORTMANN AG'''<br>
+
One must be aware here that there is a '''strong limitation of flexibility'''. It must be carefully weighed up '''which subscription and payment method is suitable for the respective end customer''<br>
In order for us as an Indirect Provider to create new customers for you with Microsoft and place orders for you as an Indirect Sales Partner, you must connect with us. <br>
+
This is because with an annual subscription with monthly payment, billing is maintained until the end of the subscription term. <br>
To perform this process, simply click on the following link, sign in with your Microsoft Partner Center login, and follow the further instructions:<br>.
+
In case of financial bankruptcy or inability to pay on the part of the end customer, we are forced to continue billing our partner nevertheless.<br>
https://partnercenter.microsoft.com/commerce/indirectresellers/relationshiprequest/ac91b3f2-478b-4ea6-8c25-32c6ac42059a <br>
+
The same applies to us if a partner is no longer able to pay the invoices: Microsoft continues to bill us until the end of the subscription period.<br>
<br />
 
==== Last Steps in TERRA Cloud Center ====
 
'''Step 3: Check with which MPN and Microsoft ID the MPA was accepted'''<br>.
 
In the Microsoft Partner Center, click on the settings at the top right. Then click on "Partner Settings".<br>
 
Under the item "Trading partner profile" you can see status and the date when the MPA was accepted.<br>
 
At the same time, the location MPN (7-digit) with which the MPA was accepted is indicated there.<br>
 
Under the item "Azure AD Profile" or "Clients" you will find your Microsoft ID as GUID (Globally Unique Identifier).<br>
 
The Microsoft ID is also referred to as the Azure AD client ID." <br>
 
 
<br>
 
<br>
'''4th step: deposit Microsoft ID and location MPN in TERRA CLOUD Center'''<br>
+
The introduction of New Commerce is also accompanied by '''price changes'''. Monthly subscriptions are 20% more expensive than annual subscriptions (regardless of whether they are paid monthly or annually).<br>
In order for reconciliation to take place between your customers in the Microsoft Partner Center and the TERRA CLOUD Center, you will need to provide us with your location MPN and Microsoft ID.<br>
+
In addition, general price increases for certain products will apply from '''March 2022'''.<br>
To do this, log in at https://www.terracloud.de/. After logging in, you will find the settings at the bottom left. In it, please click on "My additional service settings".<br>
+
*Microsoft 365 Business Basic -> 20%<br>
You can use the "Microsoft MPN + MPA" function to store your MPN and check for the MPA. <br>
+
*Microsoft 365 Business Premium -> 10%<br>
You can then use the Microsoft Indirect Reseller feature to store your Microsoft ID and location MPN.<br>
+
*Microsoft 365 E3 -> 12,5%<br>
 +
*Office 365 E5  -> 9%<br>
 +
*Office 365 E3 -> 15%<br>
 +
*Office 365 E1 -> 25%<br>
 
<br>
 
<br>
'''5th step: create distribution partnership to existing end customers'''<br>
+
'''These price increases apply regardless of the subscription term.''' However, this also means that '''Monthly Subscription''' will experience a double price increase.<br>
To view your existing end customers in your Microsoft Partner Center, you can use the "Microsoft Customers" feature in the TERRA CLOUD Center to view your end customers and check their partner status.<br>
+
Once the 20% for the pure flexibility in adjusting the quantity and once the one for the general price adjustments of the mentioned products between 10% and 25%.<br>
If the end customer is green, they should already be assigned to you as an Indirect Sales Partner. If the status is orange, he is currently still assigned to another sales partner.<br>
 
Red status means that the end customer is not currently assigned to an Indirect Distributor.<br>
 
Using the "Send Invitation" feature, you can send an invitation link to your end customer's contact that links you as an Indirect Sales Partner with Microsoft.<br>
 
Once you have received confirmation from Microsoft, you can verify the status in the terra Cloud Center using the "Verify Sales Partnership" function.<br>
 
 
<br>
 
<br>
At the end of these steps, you have confirmed the Microsoft Partner Agreement and connected to WORTMANN AG as an Indirect Reseller.<br>
+
The above '''changes will come into effect from March 2022 at our TERRA CLOUD Centre for new bookings''.<br>
The deposited MPN will be used for all your future transactions. <br>
+
For the new bookings '''from March we will pass on the''' promotions from Microsoft to you. Different discounts and durations apply to the different subscriptions:<br>
<br />
+
*Monthly subscriptions receive a discount of approx. 20%. The promotion is valid for new bookings up to and including June 2022. But beware: The monthly subscription only has a price protection of one month.<br>  
 
+
From July onwards, the undiscounted price will apply again immediately.<br>
= '''FAQ''' =
 
{| class="wikitable"
 
|-
 
! scope="col"| question
 
! scope="col"| answer
 
|-
 
| I want to sell CSP licenses, what do I have to do?
 
| To sell CSP licenses you must meet certain requirements. <br>[https://wiki.terracloud.de/index.php/Cloud_Center Here] you will find everything you need to sell the licenses through us.
 
|-
 
| How can I cancel a CSP license?
 
| You can cancel both monthly and annual licenses via the "trash can icon". Cancelled orders will be deleted automatically after 3 months. Please contact us at [mailto:csp@wortmann.de csp@wortmann.de] if you want to reduce annual licenses, this can only be done by us! You can delete or cancel the license in the configuration of the order via the "trash can icon". Here it is not enough to simply set the number of licenses to 0!
 
|-
 
| I cannot reduce my order of annual licenses, why not?
 
| Annual licenses can only be reduced by us. <br>If you want to customize an order you can write us and we will customize it for you.
 
|-
 
| I am looking for an Office 365 Business Premium license but can't find it anymore?
 
| In February '20, Microsoft changed some names. Among them also the O365 Business Premium. <br>You can find a complete list of the new names [https://drive.terracloud.de/dl/fiGqyxWHcrcibRUgtH9W47uF/Namens%C3%A4nderung_CSP.PNG here]. Please note that the name change did not affect all products.
 
|-
 
| I have an end customer who needs an Education activation, what do I have to do?
 
|In this case, please send us an e-mail to [mailto:csp@wortmann.de csp@wortmann.de] with the name of the end customer and a request to activate the <br>EDU licenses as soon as you have created the end customer in the TCC. Some end customers may be required <br>to sign a document if it is not obvious that they are a school. <br>Please note a kindergarten/daycare center are '''not''' EDU eligible!
 
|-
 
| What are use-benefits in the EDU area?
 
| Use benefits are free student licenses that are provided to the end customer <br>when he licenses the entire teaching staff of a school. An overview of which teacher licenses come with which use benefits can be found [https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-education here].
 
|-
 
| My EDU eligible end customer would like to have use benefits, how do I book them?
 
| To get use-benefits, first book the Faculty (teacher) licenses and then write us a mail,<br> that you want to have the use-benefits and we will book them for you.
 
|-
 
| My end customer is a non-profit organization and I want to book non-profit licenses for them, how should I proceed?
 
| In order to be able to book Non Profit licenses the end customer must be activated by Microsoft for the purchase of these. <br>This he can check [https://nonprofit.microsoft.com/de-de/getting-started here] whether he is eligible and can also start the "selection process" there.
 
|-
 
| My new end customer already obtains CSP licenses through another Terra Partner, but now wants to switch to me, is that possible?
 
| Yes, for this we only need a completely filled out reseller change form, which you can find [https://downloads.terracloud.de/ here].
 
|-
 
| Our end customer already obtains CSP licenses through another distributor, can I "move" them to Terra Cloud?
 
| No, moving the licenses from another distributor is not possible this way. <br>You have to create the end customer in the Terra Cloud Center and link the existing Microsoft Admin Center. <br>The licenses must then be booked again in the Terra Cloud Center.
 
|-
 
| I always get the error message "The Azure domain entered was not found" when I want to link the .onmicrosoft.com domain for an end customer who has already purchased Office licenses. <br>What am I doing wrong?
 
| Probably you have not set the default domain of the end customer. <br>To check which is the default domain go to the Microsoft Admin Center of the end customer. <br>Under the item Setup / Settings there is the item Domains, the domain behind the (default) must be deposited with us in the Cloud Center.
 
|-
 
| Is it enough to set the number of licenses in an order to 0 to delete them?
 
| No, to delete an order please always use the trash can icon in the respective mask. <br>There are two "trash cans", about the left the licenses are canceled immediately and about the right you can set a date, up to 30 days in the future, on which the order is then deleted.
 
|-
 
| Where is my data stored?
 
| This always depends on your location or that of the end customer. <br>For newly created .onmicrosoft domains, according to Microsoft, the data is always located in the German data centers (Frankfurt a. M. / Berlin). For Swiss end customers, the data is automatically always in the Swiss data center in Zurich. <br>All already existing accounts are located in one of the European centers in Dublin, Amsterdam, Frankfurt a. M. or Berlin.
 
|-
 
| What do I need for Teams Telephony?
 
| In order to be able to make calls via Teams, you need an Enterprise Plan and a telephone system (Phone System) booked with it. <br>In addition, a call plan (Callingplan) must be booked. <br>If you have any further questions, please send us an email to [mailto:csp@wortmann.de csp@wortmann.de].
 
|-
 
| Are there test licenses?
 
| Yes, there are various trial licenses, which can usually be used for 30 days. <br>You can also find them in our Cloud Center under Microsoft Global CSP -> Microsoft CSP -> Trial.
 
|-
 
| Can I combine different licenses with each other?
 
| Yes, you can book different licenses for an end user and assign them in the M365 admin interface. <br>Not all employees of a company must be '''assigned the same licenses'''.
 
|-
 
| What are MPN and MPA and what do I need them for?
 
| The MPN is the Microsoft Partner Network ID, which is so to speak your identity card at Microsoft. <br>The MPA is the Microsoft Partner Agreement, which contains the terms and conditions of Microsoft for the sale of CSP licenses. <br>Both must be mandatory to be able to sell CSP licenses.
 
|-
 
| How can I view the location of my data?
 
| In the respective admin center under the item Settings -> Organization settings -> Organization profile -> Data storage location can be checked where the data is stored.
 
|-
 
| What does the provision date mean?
 
| The deployment date is the date on which the licenses can be used.
 
|-
 
| If I cancel a license, how long can the end customer continue to use it?
 
| If a license is cancelled, it can '''immediately''' no longer be used.
 
|-
 
| How can I find out when my annual licenses expire?
 
| You will always receive a mail from us one month before your licenses expire, <br>that they will expire and be renewed automatically if they are not cancelled. <br>If you had Annual licenses from the beginning you can find out the ''Renewel'' date by the order number. <br>B2020093000100 this license would renew on 09/30/2021. B2020.09.30.00100
 
|}
 

Version vom 31. März 2022, 10:59 Uhr

TERRA CLOUD Center

To register as a reseller in the TERRA CLOUD Center, follow the link provided here:

https://www.terracloud.de

The TERRA CLOUD Centre should already be selected in the drop-down menu.
To register for the first time, click on the button "New here? Register now!

Startseite terracloud.de

First steps in the Cloud Center

Create reseller account

If you do not yet have a reseller account with Wortmann AG, you will find a form at [ https://www.wortmann.de/content/files/Content/externe_dokumente_ablage/Autorisierungsformular_Neukunde_Weboptimiert_Neu.pdf here ], which you must fill out and send to Neukunde@Wortmann.de.If you do not yet have a reseller account with Wortmann AG, you will find a form at [ https://www.wortmann.de/content/files/Content/externe_dokumente_ablage/Autorisierungsformular_Neukunde_Weboptimiert_Neu.pdf here ], which you must fill out and send to Neukunde@Wortmann.de.
You will then be assigned a customer number, which you can then use to proceed.

Username and password

Please enter the e-mail address that you want to use later as an administrator. This will be used to log in to the TERRA CLOUD Center.
Among other things, a confirmation email will be sent to this address. The password must consist of at least 8 characters.
Upper and lower case letters and numbers must be used.
In addition, at least one special character is required (note: not all characters are recognised; recommendation: ! $).

Contact information

Here you enter the basic information about yourself and your company. It is important to pay attention to the correct spelling of, for example, the federal state.
This information is necessary as there is a cross-check between your details and the information we have on record.

Registration im Cloud Center

Register as a reseller

In the field "Wortmann AG customer number", please enter the customer number assigned to you by Wortmann AG.
Once you have entered this number, the "Bank details" input field then disappears.

Create account

Before you complete the registration and click on the "Create account" button, you must read and accept the General Terms and Conditions.
The same applies to the data protection guidelines. After completing the registration, a window will appear confirming that your registration was successful.
You will also receive an e-mail in which you must confirm your registration. If this window does not appear or you do not receive the e-mail, it is possible that one or more of the details are missing.
In this case, please check your entries again. If you still receive error messages, please contact us at csp@wortmann.de.

Home page TERRA CLOUD Center

On the Welcome page you will get an overview of current information, updates & maintenance, special promotions as well as price lists, instructions & who to contact.
In the menu strip on the left-hand side, you will find all the functionalities that the Terra Cloud Center has to offer.

Dashboard TERRA CLOUD CENTER

Onboarding to the Technical Centre

The Technical Center is a 100% in-house development of WORTMANN AG. Here we provide options for managing virtual environments, backups and your end customers.
To be able to book Microsoft 365 products, you also need access to our Technical Centre.

Gain access to the Technical Centre

After successful registration as a reseller in the TERRA CLOUD Center, you will also receive access to the TERRA Technical Center within a few minutes.
If you are unable to access the TERRA Technical Center within 60 minutes, please contact us by e-mail at the following address, stating your WORTMANN AG customer number:

  • support@terracloud.de


Create partner employees

The user administration is available in the TERRA Technical Center. Here you can create new user accounts for your employees.

To do so, select 'Data' and 'User role' and set the value to Reseller employee.

Via the option 'User rights portal' you can define different permissions for the respective Reseller employee.
The following permissions are required for Microsoft CSP operations:

  • General access
  • Dashboard
  • Customer management
  • CSP


Microsoft Partner Network ID and Microsoft Partner Agreement

In order to be able to make Microsoft CSP purchases, partners have to register as indirect resellers with Microsoft and enter the respective information in our TERRA Technical Center.
The following information is required:

  • Microsoft Partner Network ID
  • Microsoft ID


To enter this information, please select the item 'Reseller administration' in the TERRA Technical Center. Then click on 'Edit' under 'CSP'.
You will then see the corresponding fields where you can enter the necessary information.
If any of the details change, you can unlock the input fields by clicking on 'Edit'. Afterwards, please send information to csp@wortmann.de with your customer number.

The following links will provide you with information on the exact procedures and possible scenarios:


Creating a customer in the TERRA Cloud Center

End customers are always created in the TERRA CLOUD Center (www.terracloud.de).
To do so, please click on the factory symbol on the left-hand side of the welcome page after logging in.
Here you will find the customer administration and, subsequently, all the end customers you have created.

To create a new end customer, please click on the '+' symbol. Afterwards, another window opens in which you have to enter the following information of the end customer:

  • Company name
  • Adress
  • Postal Code
  • City
  • Country
  • State
  • First name
  • Last name
  • E-Mail
  • Telephone number


This information is mandatory, but can be adjusted at any time afterwards.
With the installation of the end customer in the TERRA CLOUD Centre, the process is completed at this point.
The end customer is automatically synchronised into the TERRA Technical Centre within a time window of a few minutes.
This is where the final one-time process of creating/connecting a Microsoft 365 account takes place.

Microsoft account

Microsoft CSP products are managed in the respective Microsoft 365 Admin Center after they have been booked. For this purpose, a Microsoft 365 account must be created uniquely for each end customer.
In addition, Microsoft provides further information on the scope of products and services. These are summarised in the so-called Microsoft Customer Agreement
This must also be accepted only once before booking Microsoft CSP products.

Create / link a Microsoft 365 account

For the booking and deployment of Microsoft CSP products, a Microsoft 365 account must be created for each end customer or an existing account must be linked.
Without this step, no reservations can be made. This step takes place in the TERRA Technical Center. Please click on the item 'Customer administration'.
All end customers that have been created in the TERRA CLOUD Center are displayed here. Next, select the corresponding end customer and then click on 'Service settings'.
You will see the item 'CSP' there. Please click on the option 'Edit'. Here you have two choices, which are explained in more detail in the following paragraphs.

Create a new Microsoft 365 account

If your end user has never used Microsoft 365 before, you can create a new Microsoft 365 account in the TERRA Technical Center.
To do this, please select the option 'Create new Microsoft Tenant'. Then type in the desired prefix. Our system will then create the new login details.

Example:
The end customer is called Müller GmbH and has never used Microsoft 365. To create a Microsoft 365 account, simply write the company name in the input field and check the availability.
If the prefix already exists, you will receive a notification. Then adjust the prefix accordingly. Click on 'Save' and our system will create the following login:

admin@muellergmbh.onmicrosoft.com
xxxyyzzz (Initial password)

With this login details you can log in to the newly created Microsoft 365 Admin Center of the end customer via portal.office.com.

Linking an existing Microsoft 365 account

If your end customer already uses Microsoft 365 products, you can link the existing account with our system.
The settings and users in the respective Microsoft 365 Centre remain unaffected. Only an additional reference path is added to the existing system.
To start the process, please select 'Link existing tenant' under 'Service settings' in the TERRA Technical Center.
In the text box, please enter the default domain stored for the end customer in the Microsoft 365 Admin Center. This is not necessarily the onmicrosoft.com domain.
You can see which domain is the correct one in the Microsoft 365 Admin Center of the end customer under the item 'Settings' and 'Domains'. There you will find a domain with the note (default).

Once you have entered the appropriate default domain in the TERRA Technical Center, click on 'Save'. Our system will then send an e-mail to the e-mail address entered under the end customer's account.
The email contains a link that must be confirmed once with the admin login data for the end customer's respective Microsoft 365 Admin Center.
We recommend opening this link using InPrivate/Incognito browsers only.
After the successful confirmation of the link, you as a partner and we as WORTMANN AG are listed in the settings and partner relationships in the Microsoft 365 Admin Center of the end customer.
To complete the process, please click on the item 'Check assignment' in the TERRA Technical Center. If you receive an error message,
adjust the registered domain accordingly or check whether you as a partner and we as WORTMANN AG are registered in the Microsoft 365 Admin Center of the end customer.
If the existing Microsoft 365 Admin Center cannot be linked, please contact csp@wortmann.de with your WORTMANN AG customer number.

Booking Microsoft CSP licences

Microsoft CSP products continue to be booked in the TERRA CLOUD Center (www.terracloud.de). You can see all the products that can be purchased via the product selection.
In the shopping cart, you configure the selected item and make the final booking. An adjustment of the completed orders is also possible in the TERRA CLOUD Center for the end customer in question.

Product selection

In the TERRA CLOUD Center you will find the available products in our 'Marketplace'. This can be opened by clicking on 'Marketplace' in the left hand side after logging in to the TERRA CLOUD Center.
A window with the product overview will then open.
The Microsoft CSP products can be found in the category 'Microsoft Products'.
In the category 'Microsoft CSP New Commerce' you will find the available options divided into main products and addons.

Subscription periods & payment methods

In the CSP New Commerce model, you can choose between different subscription periods and different payment methods. The following options are available:

Monthly subscription with monthly payment

  • Here you have the most flexibility and can increase, reduce and cancel the amount from month to month
  • A reduction or cancellation is not possible after leaving the 7-day time window. A new 7-day processing window will only open on the respective renewal date of the subscription.
  • There is no price protection


Annual subscription with monthly payment

  • When you book this option, you pay the same monthly price for a fixed period of one year.
  • Extensions to the quantity are possible at any time and will be invoiced monthly from the time of addition.
  • A reduction or cancellation is not possible after leaving the 7-day time window. A new 7-day processing window will only open on the respective renewal date of the annual subscription.
  • There is a price protection of one year from booking


Annual subscription with annual payment

  • When booking this option, you pay a fixed price for the licence for one year in advance.
  • Extensions to the quantity are possible at any time and will be invoiced pro rata to the remaining term.
  • A reduction or cancellation is not possible after leaving the 7-day time window. A new 7-day processing window will only open on the respective renewal date of the annual subscription.
  • There is a price protection of one year from booking


Configuration of the order in the shopping cart

After you have selected the product you want in the marketplace, add it to the shopping cart. Here you enter an order name, select the respective end customer and enter the desired quantity.
By clicking on 'Order subject to payment', the order is finally placed and transmitted to the Microsoft system.
The booked products are available within a few minutes in the M365 Admin Center of the end customer.

Access to booked licences

The purchased products can be found in the individual Microsoft 365 Admin Center of your end customer.
There you can find the keys (for perpetual bookings) or assign the licences to the respective users (for M365 bookings).
To access the booked products, log in via portal.office.com with the admin login data of the respective end customer.

Microsoft CSP products (M365, Exchange Online, Teams, etc.)

Products from the Microsoft 365, Exchange Online or Teams category can be found in the Microsoft 365 Admin Center of your end customer via the following path:

Billing --> Licences

Here you can see a general overview of all booked and active products.

Microsoft Perpetual products (Windows Server, Office Standard, etc.)

Products from the Microsoft Perpetual category can be found in the Microsoft 365 Admin Center of your end customer via the following path:

Billing --> Your products --> Please wait a few seconds until the Microsoft 365 Admin Center has completely loaded --> Software

In the sub-item 'Software' you can access the purchased keys and download the installation software.

Adjustment of existing orders

Existing orders can be adjusted by you according to your needs. Extensions are possible at any time.
Reductions and cancellations only within the time windows set by Microsoft.

Time window for adjustments

Subscription-Renewal

There are different terms from the day of booking. In the case of a monthly subscription, the order is extended from month to month.
In the case of an annual subscription (regardless of the payment method), the booking is always extended from year to year. Expansions are possible at any time.
Cancellations and reductions only on the respective renewal date.

7-day time frame

In addition to the renewal date, Microsoft opens a 7-day window in which reductions and cancellations can be made.
This 7-day time window always starts with the respective renewal date.
If this time window is missed, reductions and cancellations can only be carried out again at the next possible time windows.


What is the New Commerce Experience (NCE) from Microsoft?

Upcoming changes in the course of the New Commerce Experience from Microsoft
In order to understand the general changes, price adjustments and promos, we will use this writing to explain the current CSP principle and then explain the innovations step by step.
When you currently book an M365 product with us at the TERRA CLOUD Center, you have the option to choose between monthly or annual payment.
Regardless of which payment method you choose, an annual subscription is always generated in the Microsoft system.
This subscription has a fixed start and end date. Within this period, there is price protection for all additions or extensions.
With monthly payment, it is possible to flexibly adjust the quantity downwards at any time.

With the New Commerce Model this will change.

There will still be an annual subscription with monthly or annual payment. Price protection will also be maintained for one year. However, it will then no longer be possible to reduce the quantity at any time.

From the start of the annual subscription, you always have 7 days to adjust the quantity or cancel completely.
After these 7 days, this is only possible again in the following year, when the annual subscription would be extended by another year. So here the usual flexibility is restricted.
This brings us to an innovation in New Commerce: the monthly subscription.
This subscription has only a term of one month and therefore also only a price protection of one month.
In contrast to the annual subscription, it is possible here to adjust the 'quantity flexibly from month to month, even downwards.
But again, this is not possible every day, but only at the respective 7 day time window in the extension period in the following month.

One must be aware here that there is a strong limitation of flexibility'. It must be carefully weighed up which subscription and payment method is suitable for the respective end customer
This is because with an annual subscription with monthly payment, billing is maintained until the end of the subscription term.
In case of financial bankruptcy or inability to pay on the part of the end customer, we are forced to continue billing our partner nevertheless.
The same applies to us if a partner is no longer able to pay the invoices: Microsoft continues to bill us until the end of the subscription period.

The introduction of New Commerce is also accompanied by price changes. Monthly subscriptions are 20% more expensive than annual subscriptions (regardless of whether they are paid monthly or annually).
In addition, general price increases for certain products will apply from March 2022.

  • Microsoft 365 Business Basic -> 20%
  • Microsoft 365 Business Premium -> 10%
  • Microsoft 365 E3 -> 12,5%
  • Office 365 E5 -> 9%
  • Office 365 E3 -> 15%
  • Office 365 E1 -> 25%


These price increases apply regardless of the subscription term. However, this also means that Monthly Subscription will experience a double price increase.
Once the 20% for the pure flexibility in adjusting the quantity and once the one for the general price adjustments of the mentioned products between 10% and 25%.

The above 'changes will come into effect from March 2022 at our TERRA CLOUD Centre for new bookings.
For the new bookings from March we will pass on the promotions from Microsoft to you. Different discounts and durations apply to the different subscriptions:

  • Monthly subscriptions receive a discount of approx. 20%. The promotion is valid for new bookings up to and including June 2022. But beware: The monthly subscription only has a price protection of one month.

From July onwards, the undiscounted price will apply again immediately.