Technical Center/en

Registration

Portal link:
https://manage.terracloud.de

Structure of the portal

Dashboard

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The portal is divided into different areas:
On the left side, you will find links to customer management, virtual machines, user management, and logs, among others.
In the middle, you can see the currently selected page; the screenshot shows the dashboard.
This provides a clear summary of your IaaS products.
For example, you can see that only some of the VMs are currently active and how many vCores, RAM, storage space, and images are allocated or mounted.
At the bottom right, you can configure how often this dashboard should be updated.
Clicking on the banner will take you to the Terracloud Wiki https://wiki.terracloud.de.
At the very top right, you can change the website's theme and configure various settings related to your account.

Reseller management

In the reseller management you can set up the links as an indirect reseller.
This is required to obtain the respective products via the Terra Cloud.

CSP

For detailed information about CSP, please take a look at the CSP section in the TerraCloud Wiki.

Securepoint

In order for you to be able to book Securepoint services with us, a link is also required here, both at the reseller, and end customer level.
This link enables seamless integration, as well as the management of central Securepoint functions in the Securepoint reseller portal.

Note: If this link does not exist, no products can be ordered that require Securepoint licenses.
This includes:

• IaaS
• MIaaS
• FWaaS

Implementation

1. Log in to the Technical Center and navigate to the reseller administration.

2. In the Securepoint area you can see whether there is currently a link to Securepoint. If no green tick is present, there is currently no link.

3. If so, please click Edit.

4. In the next step you have the choice to link an existing Securepoint account or create and link a new one.

5. The former asks for the credentials for the existing Securepoint account, the latter asks for a password for the new Securepoint account.

6. Finally, it must be confirmed again that Terra Cloud can order or cancel services from Securepoint on your behalf.

7. In the last dialog box you will see both a green tick confirming the link and the option to remove an existing link.

8. You will then see in the reseller management overview that the link is available.

Customer management

You can view all the customers you have created via customer management. When you select a customer you will find the packages booked.

CSP

For detailed information about CSP, please take a look at the CSP section in the TerraCloud Wiki.

Securepoint

A Securepoint link must also be created at the end customer level so that certain services can be booked for the end customer.

Note: If you have booked an NFR service, you must link yourself again as a customer with Securepoint.
The appropriate account is marked with a star symbol.

Implementation

1. Log in to the Technical Center and navigate to customer management.

2. Select the relevant end customer.

3. Click Service Settings.

4. In the Securepoint area you can see whether there is currently a link to Securepoint. If no green tick is present, there is currently no link.

5. If so, please click Edit.

6. Here you have the option to link an existing account or create a new account in the lower area.

7. If you want to link an existing account, please expand the bottom list of available accounts and select the appropriate end customer.

8. Finally click on Link Account.

User management

Every user created can be viewed and edited via the user management.

A new user can be created using the “Create user” button.

User roles

Reseller Admin
Administrator of the specialist dealer, full access to everything that belongs to the specialist dealer.
This can appoint any reseller employee as reseller admin, but then automatically loses the status of reseller admin and becomes a reseller employee.
There can always be only one reseller admin.

If you want to promote another employee to reseller admin, proceed as follows:

1. Log in to the Technical Center with the current reseller admin.
2. Open the user management.
3. For the user you want to promote, open the three dots on the right-hand side.
4. Select Promote to admin.
   

After you have confirmed the process, you will be automatically logged out.
From this point on, the new employee is Reseller Admin.

Reseller employee
An employee of the specialist dealer who can initially only read all environments belonging to the specialist dealer. Access to VMs can be changed globally using authorization templates.
This employee can create additional customer employees.
The number of reseller employees is not limited.

Customer employee
An end customer account that is trapped in its end customer area. A user in end customer A cannot therefore gain access to data from end customer B in any way.
The number of customer employees is not limited.

Create permission templates

Within the user management, you can use templates (so-called authorization templates) to create appropriate roles for access to the virtual systems and then assign these roles to individual employees.

You can delete and edit a role at any time; a maximum of 10 roles per reseller is allowed.
Using the settings of the respective user, you then select the desired role that the employee should have:

When assigning the role, access to the virtual machines is set once based on the templates; authorizations that have already been assigned are lost.
Once assigned, all future orders are granted permissions based on the role. You can individually adjust the permissions for existing systems at any time.

Group management

In group management you have the option of dividing your customers' virtual computers into different groups.
You can use this to shut down or reset virtual computers together, for example.

In the Group Members tab you can see the existing groups and their members.

You can define additional groups using the Add Groups button and assign the respective resources to the groups using the All Objects tab.

Virtual machines

Under the Virtual Machines item you can see all booked VMs and their status and variant.

If you select the small square with an arrow on the right, you will be taken to the direct control and detailed information of the respective virtual computer.

On the page you can also view the current IP configuration and start, restart, shut down, reset and turn off the VM.

The physical name of the VM was assigned by you during the order and cannot be changed afterwards.

The display name, however, can be changed by you at any time.

You also have the option of establishing a direct console connection to the VM via a browser or RDP console.
This connection communicates directly with the VM via the Hyper-V host and also works if no active or correctly configured network card is connected to the respective VM.

As the password for the initial connection, please use the "Initial password", which you can also find on this page.

You also have the option on this page to create a snapshot, if the feature has been booked, and to set the boot order.

Note:
Unfortunately, it is currently not possible to upload your own ISOs via the Technical Center. Please contact [1] Cloud Support for this.
They can provide you with FTP access, which you can then use to upload ISOs.

However, the ability to upload your own ISOs is already in the final testing phase and will soon be publicly available.
If you are interested in supporting us as a tester, please contact us.

Connect (browser)

From October 1st, 2024, you will find a new console type in the Technical Center on the virtual machine page:

• Connect (browser)
  

This is a new way to connect to the VM via the console using the browser.

This offers you the following advantages:

• No RDP is required for the console connection, so that Apple devices, for example, can also establish a reliable connection.
  
• It is possible to copy text into and out of the VM.
  There are the following restrictions:
  
  
  • This function is only supported for Windows systems.
    
  • This function is deactivated as soon as an ISO is inserted.
    

When you open the browser console, another browser tab opens.
In this you can see You can control your VM as you would in a normal console connection.
At the top left you will find an icon behind which you will find further buttons:

• HTML5 ON/OFF
  • Also enables the use of older browsers without HTML 5 support
• Scale ON/OFF
  • Optional scaling of the console output
• Text
  • Used to copy text into the VM.
    The text is copied directly into the text field previously selected in the VM.
    

• Keyboard
  • Opens a virtual Keyboard

• Clipboard
  • Used to synchronize the clipboard between the VM and your local computer so that you can copy text to and from the VM.
    Please note that this does not work in the Windows login screen.

• Ctrl+Alt+Del
  • Sends the key combination CTRL+ALT+ENT to the VM.
• Disconnect
  • Disconnects the browser console connection to the VM.
• Slider
  • You can use the slider to adjust the quality of the connection.

TERRA Management

General

TERRA Management is used to manage physical on-premises servers with Windows operating systems via a central dashboard.
Currently available features include:

• View hardware
• View warranty status
• View system certificate
• Access driver database
• Install driver updates
• Install firmware updates
• Download operating system ISOs
• Create and download log files from the motherboard and RAID controller

In the future, we plan to integrate a Server-Eye plug-in so you can see a central overview of your sensors.

Requirements

• The Wortmann serial number (Rxxxxxxx) must be stored in the mainboard firmware.
• The server must be able to reach the manage.terracloud API via Test-NetConnection: Test-NetConnection api-manage.terracloud.de -Port 443
  

Overview

In the overview you can see all currently added onprem servers with information on name, working name, status, serial number and agent version.
In addition, the agent for new servers can be downloaded on this page and the token for the initial registration of the agent can be generated.

Detail

In the detail view you can see more detailed information about the currently selected server.

In addition to the information in the overview, you can also see data such as the service period or the service description.

Drivers

In the driver view you can centrally update various system drivers such as chipset or VGA drivers.

Firmware

In the firmware view you can update the mainboard firmware for selected server models.
To do this, it is necessary to store the remote management access data in the detailed view.

Operating systems

On the operating system tab you can download selected operating system ISOs.
Server 2019, 2022 and VMware ESXi 7.0 are currently offered there.

Bug fix

You can create log files from the server using the troubleshooting tab.
Mainboard and RAID controller log files are supported.

S3 Storage

In this area, you can manage your existing S3 buckets, delete them, and create new ones.

Note:
In order for this page to be activated, you must first book S3 storage once in the Terra Cloud Center.

Create S3 Bucket

If you want to create a new S3 bucket, please use the corresponding button in the top left corner of the S3 page in the Technical Center.
A dialog box will then appear where you must enter/select various information:

Designation

This is a freely selectable name for the S3 bucket to be created. This name can be changed at any time.

End customer

Here you must select the end customer for whom the S3 bucket should be created. This can also be changed later.

Bucket type

Under Bucket Type, you can choose between two different bucket types:

S3 Bucket for Application
This is an S3 bucket with enabled object lock and versioning.
This is optimized for Veeam, Synology, and QNAP backups.

S3 Bucket for Data Archive
Not every system or software supports S3 buckets with the above-mentioned features.
Therefore, there is a second bucket type that does not offer this feature.

Manage S3 Bucket

After you have created the S3 bucket, it will appear in your S3 overview after a short time.
You may need to refresh the browser page.
After selecting the S3 bucket, you will receive further information about your S3 bucket.

In the upper area, you will see the details of the bucket itself.
Here, you can use the respective pencil icons to change the bucket name and the assigned end customer.
You will also find information about the endpoint and current consumption.
The latter is currently not updated automatically; for this, you must use the arrow icon in the top right.

In the lower area, you will see the token you need to connect to the bucket.
Here, you have the option to delete the existing token or create a second one.

If you have If you want to delete an S3 bucket, please use the corresponding button, which you can see in the S3 bucket details.
The displayed code must be entered manually for confirmation.

Connect S3 Bucket

To connect to the S3 bucket, you need the following information from the Terra Cloud Technical Center:

Endpoint

This is the server address through which your S3 bucket can be reached.

Token and Secret Key

These are the credentials for the connection, comparable to a username and password.
You can create up to two tokens and secret keys.

Note:
For the connection to work, the correct S3 protocol must be selected in your program.
It is usually referred to as Custom S3 or S3 Compatible Storage.

Support

If you ever need help with an S3 bucket, please contact Terra Cloud Support via email (support@terracloud.de) or our hotline (+49 (0) 5744 944-850).
So that we can help you as quickly as possible, please always provide us with a description of the error and the unique bucket name.

Veeam Data Protection

In this area you will find the initial access data for your Veeam Data Protection as well as the current consumption values.

Licenses

In the licenses area you can view booked CSP licenses and, among other things, deactivate auto-renewal.
For detailed information, please see the CSP section of the TerraCloud Wiki.

Managed IaaS

Under Managed IaaS you will find the administration for booked Managed IaaS environments.

Tickets

Under Tickets, you will find an overview of all tickets created.
In the future, pending tickets where we are waiting for downtime from you will also be listed here.

Create tickets

Both at the top and in some tabs of the Technical Center you will see the icon for creating tickets.

After the button has been clicked, a context-related email can be created, which is automatically sent with all information to Support@terracloud.de.
A suitable ticket is automatically opened in our support department.

Protocol

Logs (recent events) can be viewed on the logs page. The search function includes a full-text search that searches across all columns.

Partner Ranking

This overview offers you the opportunity to track your cloud performance and ranking in comparison to other cloud partners.

Show messages

At the top right, you'll find a notification icon.
Here, you'll see current events from virtual machines and TERRA Management performed by the logged-in user.

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Help

On the help page you will find various directly linked wiki articles, as well as information on how to reach our Terracloud support.

You will also find an overview of the changes to the Technical Center here.

Settings

In this area you can set your preferred language, date and time format and the number of table rows per page.
Here are the available choices:

• Language: English || German || French || Polish.
• Date format: dd.mm.yyyy || mm.dd.yyyy || yyyy-mm-dd || dd/mm/yyyy || mm/dd/yyyy
• Time format: 24h || 12h
• Time zone: UTC+13 to UTC-11
• Table rows per page: 5 || 10 || 25 || 50 || 100 || 250

These options allow you to customize the interface and display preferences to suit your individual needs.