Firewall license migration

General

To ensure you can use all the latest features of your Securepoint firewall in the future and for us to further optimize our support processes, a firewall license migration must be performed.

This applies to all virtual firewalls operated in our data center and accessible via the Terra Cloud Technical Center. For the migration to be successful, the firewall must be running at least firmware version 11.8.13, and the respective end customer must be linked to Securepoint in the Terra Cloud Technical Center.

The actual migration is then initiated or performed via the Terra Cloud Technical Center and should be completed within one hour. Your firewall will continue to function during the migration, so there should be no impact on the underlying cloud environment. However, we recommend not starting too many upgrade processes at the same time.

Implementation

In the Terra Cloud Technical Center administration, you will find the Open Tasks tab on the left. This tab displays all open firewall migrations.

Clicking on License Upgrade opens a menu with the open migrations. Here you can start the migration for all displayed and successfully verified firewalls.

In the first step, the task jumps to In Progress.

The migrations that have already started are then no longer visible in the overview.

If you switch to the Virtual Machines tab, you will also see the respective task there. If you click on License Upgrade at this level, only the migration to the corresponding VM will be displayed.
Once the upgrade has been requested, it will be displayed accordingly.

Once the update is complete, the task disappears.

If there are no more migrations open, the open job will also disappear from the overview, although this will occur with a delay.

Correct incorrect records

All firewalls designated for a license upgrade are checked by the license server. If the firewall records are incorrect, you must correct and save them.
An error was found in the following example.

Once you have corrected and successfully verified the data, you can perform the upgrade.

Missing Securepoint end customer link

For the upgrade to work, the affected end customer must be linked to Securepoint. Only then can the license upgrade be initiated.

Clicking the Link End Customer link will take you directly to the end customer overview, where you can set up the Securepoint link.