Backup FAQ

Billing and Data Volume

At what point is the volume of data on the vault recorded and billed?

The volume of data stored on the Vault is recorded on the 15th of each month.
On the 16th of the month, you will automatically receive a reseller report that clearly breaks down the data volume by end customer.
Billing is processed at the end of the month based on this report.
Please feel free to consult the following wiki article for details:
Link

What volume of data serves as the basis for billing?

Billing is always based on the volume of data in its native state—that is, the actual amount of data present on the system being backed up—
regardless of the extent to which the data is compressed during the backup process.

Here is an example:
If a 700 GB hard drive contains 400 GB of data, exactly that 400 GB is recorded as the billable data volume.
Even if the backup occupies only 300 GB on the vault due to compression, the basis for billing remains the original data volume of 400 GB.

How do I obtain a license for the Granular Restore Tool?

You will be asked for a license during the installation of the Granular Restore Tool.

Please send an email to support@terracloud.de with your customer number and the subject line "Granular Restore License".
We will then provide you with the appropriate license.

Retention and Recovery

What is the maximum retention period for backups?

The maximum retention period depends on the booked backup package.
With the TERRA CLOUD Backup Basic and Backup Standard packages, backups can be retained for up to 365 days.
This covers typical requirements for short- to medium-term data retention policies.

However, if you use TERRA CLOUD Backup Enterprise, significantly extended retention options are available.
With this package, backups can be stored for up to 10 years, which is particularly relevant for companies with long-term compliance or archiving obligations.
Please feel free to consult the following wiki article for details:
Link

What is the maximum number of restore points that can be saved?

Up to 50 backups can be permanently stored in a backup package.
Additionally, a buffer zone of 10 further backup sets is available; this is utilized before older backups are overwritten or recalculated.

Starting with the 61st backup set, an automatic recalculation of the 11 backup sets—including the aforementioned buffer zone of 10 safe sets—takes place.

What recovery options are available within the TERRA CLOUD backup solution?

The TERRA CLOUD backup solution offers a wide range of recovery options to reliably handle diverse scenarios—from restoring individual files to full system recovery.

To begin with, individual files, folders, or entire drives can be restored.
In addition, Bare Metal Recovery (BMR) capabilities are available, allowing entire systems—including the operating system, configuration, and data—to be reconstructed in a fully bootable state.

Recovery can be performed either to the original system or to a different system, which is particularly useful in the event of hardware failure or during migrations.
Furthermore, TERRA CLOUD offers various advanced options—such as an emergency service, the provision of an IaaS disaster recovery VM, automated BMR recovery, and rapid VM recovery—to minimize downtime.
Please take a look at the following wiki articles for more information:
Image and file recovery
BMR